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Am I eligible for a discounted rate?
Islandhosting.com offers 10% discounts on web hosting and domains to the following organizations and people of certain careers allowing our already...
Can I get a domain and host it elsewhere?
Yes. You can.When you register a domain you will be able to login with your email and password and under Account menu you can go into My Domains...
Can you update my WordPress sites for me?
Of course, we have this offering below: WP Maintenance & Anti-Malware Plan Ensure that your WordPress based site is always up to date...
Does Islandhosting.com offer an affiliate program?
Yes we do, please see this article at this location.
How can I view the content of my web space if I have no active domain?
When you create your account on Islandhosting.com it will put you on one of our web hosting servers. Our web hosting servers have names like...
How do I access cPanel?
There are several ways to access cpanel.Method 1 Log into https://islandhosting.com with a valid email address based username and password....
How do I access webmail?
To access webmail you would add /webmail to the end of your domain in the address bar of your web browser.Example: http://www.mydomain.com/webmail
How do I cancel my hosting account?
To cancel your hosting service do the following. Log into your Client Profile via http://islandhosting.com Go to the Account menu and click My...
How do I change my billing period type but remain on the same plan?
Presently there is no way for a customer to change from one billing period type to another but remain on the same plan, to have this done please...
How do I configure my email client?
When you access an email account through a desktop email application such as “Microsoft Outlook 2000® for Windows®”, the email application will...
How do I find/change my cpanel password?
Select the Account Menu Click My Services Click My Details for the Hosting plan you want to find/reset the password for. Scroll Down to Login...
How do I get out of hours support?
To get out of hour support you go to the Support menu and open a ticket with a High priority. We are notified via SMS to all support staff and...
How do I transfer a domain to make islandhosting.com my Registrar?
Presently to transfer a domain to islandhosting.com you would need to make the request by opening a support ticket, using live chat, calling in or...
I cant remember my password to my client profile, how do I reset it?
If you need to login to http://islandhosting.com and have forgotten the password. - Go to https://islandhosting.com/portal/clientarea/ and use the...
I imported WordPress from another host and now I see odd characters in my posts?
This FAQ could possible answer be a question like these: “what are all these weird characters suddenly showing up all over my blog: Â â €™ ¢?”...
I received an email re AutoSSL renewal. what is it?
AutoSSL is the free 90 day SSL certificate that is renewed every 60 days in cPanel so its always on giving an https:// option for web hosting for...
I want to moved to Islandhosting.com but what happens to my email?
You can sync the email over if the current host supports IMAP, Islandhosting.com developed a tool for cPanel to allow you to sync over email from...
What are the Islandhosting.com name servers?
The name servers you should use to host with Islandhosting.com are: ns1.islandhosting.com ns2.islandhosting.com ns3.islandhosting.com...
What are the ways I can pay?
You can the following methods to pay for your web hosting account with Islandhosting.com- Credit Card You can put a credit card on the account...
What do I need to do to point hosting elsewhere and keep email with islandhosting.com?
We have clients who want to host with another company because of a service they have that we don't. An example would be a provider that has a...
What do the server names like "pender" and "thetis" mean?
Our headquarters are located on Vancouver Island off the west coast of British Columbia, Canada. "Pender", "Thetis", "Galiano", "Saltspring", etc....
Where can I find Islandhosting.com's Terms of Service?
You can find our Terms of Service here.
Why am I seeing a delay in incoming Email?
There could be many reasons both relating to the sender or the recieving server that could cause a delay in email but one setting which is on by...
Why should I enable privacy for my domain?
Islandhosting.com recommends enabling the privacy option for all domain registrations. Your contact information without privacy enabled is...
How can I track down a missing email?
The Track Delivery app in the cPanel will allow you to see emails that come in and those that donot, you enter the recipient of the email and the...
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