KNOWLEDGEBASE



How do I configure my email client?

When you access an email account through a desktop email application such as “Microsoft Outlook 2000® for Windows®”, the email application will require specific information about your email account. You can use the auto-configure options when you create the email for your domain,  these can me found by clicking the More drop down bow and choosing Configure Mail Client,  there are files you can use to attempt to automatically configure your email application there in. If the available options are not compatible with your application, you will need to use the Manual Settings information.

 

Manual Settings

If you do not see an auto-configuration script for your client in the list above, you can manually configure your mail client using the settings below:


Secure SSL/TLS Settings
(Recommended)
Username: email@exampledomain.com
Password: Use the email account’s password.
* Incoming Server: servername.islandhosting.com
  • IMAP Port: 993
  • POP3 Port: 995
* Outgoing Server: servername.islandhosting.com
  • SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
 
* servername is name of the server that your Hosting Package is on.  This is displayed on the left hand side of the cPanel information or in the Account > My Services > More Details area via https://islandhosting.com
* If you own an SSL certificate then you can use mail.yourdomain.com as the incomming and outgoing server in the settings above.



Non-SSL Settings
Username: email@exampledomain.com
Password: Use the email account’s password.
* Incoming Server: mail.exampledomain.com
  • IMAP Port: 143
  • POP3 Port: 110
* Outgoing Server: mail.exampledomain.com
  • SMTP Port: 587
Authentication is required for IMAP, POP3, and SMTP.

* exampledomain.com is the domain part of the email address you are configuring,  so its what appears after the @,  eg: email@exampledomain.com


Further Notes:

  • IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
  • POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
  • Outgoing mail is sent using SMTP.
  • We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
  • If your configuring a mobile device and need help configuring the device for email we suggest taking this document to the provider of your mobile device and having them help you configure it,  some mobile providers can access your device remotely and configure the email if you send them the link to this page to a representative of the provider.  
  • Unfortunately there are too many device types and mail clients for us to provide detailed knowledge base articless for each one,  however we can assist if required,  please call us via the number on our contact page.


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